Refund Policy 

14 days from delivery. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

We aim to process all refunds with-in 14 days of receipt back to Candy Lane HQ.


You will be responsible for paying for your own shipping costs for returning your item. Initial postage and packaging costs are non-refundable. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. 

Return Address

Unit 6 Brewery Fields, Chelmsford, Essex, CM2 7LE




Unfortunately we can no longer offer exchanges here at Candy Lane due to the fast-fashion nature of the business. We recommend the best way of getting the new size/item is to re-purchase and then send back your original item for a refund which will be done on the day it arrives back. We thank you for your understandingly this matter.